Privacy Policy

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Effective Date: 04/01/2026 | Website: https://primaryexpress.com/privacy-policy

Primary Express LLC ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS/text messaging.

• Personal identifiers: name, date of birth, address, email address, and phone number.
• Health and visit information: medical history, insurance information, treatment details, and appointment information.
• Communication data: SMS/text interactions, emails, appointment requests, confirmations, and follow-up communications.
• Technical information: IP address, browser type, device information, cookies, and website usage data.

We use personal information to provide medical care and services, schedule and manage appointments, communicate with you, send appointment reminders and follow-up information, process billing and insurance claims, improve our website and services, and comply with legal, regulatory, and healthcare requirements.

By providing your phone number, you may consent to receive SMS/text messages from Primary Express LLC for appointment reminders, follow-up care instructions, and general healthcare communications. Message and data rates may apply. You may opt out at any time by replying STOP.

SMS consent is not shared with third parties or affiliates.

We may share personal information only as necessary and in accordance with applicable law, including with healthcare providers involved in your care, insurance companies for billing and claims, HIPAA-compliant service providers such as electronic medical record systems and billing platforms, and legal or regulatory authorities when required by law.

Primary Express LLC does not sell your personal information. We do not share SMS consent with third parties or affiliates.

We use reasonable administrative, technical, and physical safeguards to help protect personal information, including secure electronic records systems, restricted access to sensitive data, and protected communications where applicable.

You may request access to your personal information, ask for corrections, request restrictions on certain uses, and opt out of SMS communications. To exercise these rights, contact Primary Express LLC using the contact information below.

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and support website functionality. You may disable cookies through your browser settings.

This Privacy Policy should be publicly available at https://www.primaryexpressva.com/privacy-policy. A link should be placed near SMS consent language on web forms and included in the footer of every website page.

We may update this Privacy Policy from time to time. Updates will be posted on this webpage with a revised effective date.

Primary Express LLC
209 Cleveland Ave, Suite A
Martinsville, VA 24112
Phone:327-227-4277
Email: contact@primaryexpress.com
Website: https://primaryexpress.com/privacy-policy